CURRENT PROCESS:
The current process for submitting tickets for clients involves several steps:
1.Open the parents ticket in Freshdesk
2.Open the client in AP
3.Navigate to the Communication tab
4.Click the ‘Support Request button
5.Copy the parent ticket ID into the new ticket
6.Fill out the rest of the ticket
NEW FEATURE:
To simplify this process, we are rolling out a new feature that will be available on every parent & child ticket.
- An icon will be added to the ticket interface
- By clicking this icon, you will be directed to submit a support request for the client Fields that you previously had to fill out manually will now be auto-filled
NEW FEATURE BENEFITS:
1.SAVES TIME: Eliminates the need for repetitive copying & pasting.
2.PREVENTS ERRORS: Automatically fills in the correct parent ticket IDs, reducing
the risk of mistakes.
3.IMPROVES EFFICIENCY: Streamlines the ticket creation process, allowing you to
focus on more important tasks.
4.LESS CLICKS: Users can now get the STA form by clicking on a button in FD or AP.
NEW FEATURE BENEFITS:
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