TSI Pay Overview: Sales Guide

Overview

TSI Pay is a fully integrated payment solution designed for service-based businesses. It provides secure and convenient payment processing while offering detailed transaction tracking and a seamless checkout experience for customers.

With competitive flat rates and an easy payout process, TSI Pay ensures businesses always know when and how much they will be paid.

1. Features of TSI Pay

• Integrated within the Townsquare app for easy payment processing.
• Flat-rate pricing with transparent fees.
• Fast and secure checkout experience for clients, accepting all major credit cards.
• Transaction dashboard for tracking payments and statuses.

2. Who Can Use TSI Pay?

To be eligible, businesses must meet the following criteria:

• Be a U.S.-based business (owners must be in the U.S.).
• Be subscribed to a paid plan (not in a trial or free plan).
• Operate within an eligible Merchant Category Code (MCC).

Businesses that do not qualify for TSI Pay can integrate with third-party payment gateways.

To verify eligibility, users can check their Business Settings Page for their MCC classification.

3. How to Connect to TSI Pay

Before starting the connection process, businesses need the following information:

• Legal Business Name (as registered with the IRS or Secretary of State).
• EIN or SSN/TIN (depending on business type).
• Business Address (physical operating address).
• Business Owner Address (residential address of the owner).
• Annual Processing Volume (estimated yearly payment transactions).
• Banking Information (or a voided check).

Step-by-Step Connection Process

1. Go to Payment Settings and click "ACTIVATE NOW" under Accept Online Payments.
2. Answer the eligibility questions in the payment onboarding wizard.
3. Approve the Terms of Use and disclaimer based on business type.
4. If eligible, proceed with the merchant onboarding wizard and enter the required information.
5. Complete the Terms & Policies section on the Business Info Settings Page.
6. Wait up to 48 hours for TSI Pay approval before collecting payments.

If a business is already using a third-party payment gateway, they can switch to TSI Pay by clicking "Connect" in their Payment Settings.

4. Payment Processing & Payouts

• The first TSI Pay transaction takes 5-7 business days to process, starting when the account reaches $100 in total transactions.
• After the first payment, standard transactions process as follows:
  • Payments finalized before 9 PM EST → Deposited on the 2nd business day.
  • Payments processed after 9 PM EST → Deposited on the 3rd business day.

Example:

• A payment made on Monday at 8:30 PM EST will be deposited on Wednesday morning.
• A payment made on Monday after 9 PM EST will be deposited on Thursday morning.

Deposits occur at the start of the business day EST (excluding weekends and holidays) and only if more than $100 is processed that day.

5. Fees & Pricing

Additional fees may be applied by the bank or card issuer and will be passed through to the merchant. Businesses can check the TSI Pay Terms of Use for the most up-to-date fees.

6. Handling Chargebacks

• If a chargeback occurs, the business will receive detailed information about the claim.
• Businesses have the opportunity to dispute the chargeback by contacting TSI Pay Support.

7. Frequently Asked Questions (FAQ)

Why can’t I see the "Accept Online Payments" banner in my settings?

TSI Pay is only available for U.S.-based businesses in eligible Merchant Category Codes. If a business meets these criteria but does not see the option, they should update their Business Info Settings Page to confirm their selected profession.

How do I write my Terms and Policies?

If a business does not have a Terms & Policies document, they can use online generators or sample templates.

Sample Terms & Policies Resources:

• Terms and Conditions Sample
• Privacy Policy Examples
• Policy Generator

Important: These templates are for general guidance only and should be reviewed by a legal professional.

8. Key Takeaways

• TSI Pay provides an integrated, secure payment solution for service-based businesses.
• Eligibility is limited to U.S.-based businesses with approved Merchant Category Codes.
• The first transaction takes 5-7 business days to process, with standard transactions taking 2-3 business days.
• Fees include a 2.90% + $0.30 transaction fee and additional charges for refunds, chargebacks, and payouts.
• Businesses must complete their Terms & Policies before starting transactions.

For additional support, businesses should contact TSI Pay Support or review the Business Info Settings Page for eligibility verification.