Customizing Notification Settings in Freshdesk for Better Workflow

Staying informed about updates, conversations, and ticket progress is essential for effective ticket management in Freshdesk. Notification Settings allow you to customize how and when you receive alerts about activities related to FreshConnect and other Freshdesk features.

Why Manage Notification Settings?

Properly managing your notifications ensures that you never miss important updates, whether it's a new conversation in FreshConnect or a ticket status change. By tailoring your settings, you can stay on top of your workload without being overwhelmed by unnecessary alerts.

Steps to Customize Your Notification Settings:

1. Accessing Notification Settings:

   • Go to your profile settings within Freshdesk.
   • Navigate to the "Notification Settings" section.

2. Customizing Your Notifications:

   • Choose to receive notifications for specific activities, such as new FreshConnect conversations, responses, or when you are tagged in a discussion.
   • Set up notifications to be received via email or as in-app alerts, depending on your preferences.

Best Practices for Notifications:

• Adjust Regularly: Make it a habit to review and update your notification settings to match your current workflow and priorities.
• Enable Critical Alerts: Ensure you’re receiving notifications for crucial tasks or updates, such as ticket escalations or new FreshConnect discussions, to avoid missing vital information.