Call Dispositions Summary: Account Resolution & TSI Collections

TSI Collections:

• Escalated – The issue has been escalated for advanced handling.
• Callback Scheduled – A follow-up call has been arranged.
• Transfer to Service Specialist – The issue has been transferred to a specialist for further resolution.
• Transfer to Account Resolution – The case has been moved to the Account Resolution team.
• Transfer Attempted / Unsuccessful – A transfer attempt was made but was not successful.
• Payment Arranged – Payment has been arranged with the customer.
• Promise to Pay – The customer has promised to make a payment.
• Customer Disputes Debt – The customer is disputing the debt owed.
• No Response / Contact Attempt – There was no response from the customer after an attempt to contact.
• Left Voicemail - A voicemail was left for the customer after an unsuccessful attempt to reach them directly. 

 Account Resolution:

• Save Unsuccessful – The attempt to save the account was not successful.
• Saved - No Changes – The account was saved without any changes.
• Saved - Credit Refund – The account was saved with a credit refund issued.
• Saved - Free Month – The account was saved by offering a free month of service.
• Saved - Downgrade – The account was saved by downgrading the service.
• Saved - Payment Collected – The account was saved by collecting a payment.
• Callback Scheduled – A follow-up call has been scheduled.
• Upsell Processed – An upsell was successfully processed.
• Escalated – The issue was escalated to a higher level for further handling.
• Transfer to Service Specialist – The issue was transferred to a service specialist for resolution.
• Transfer Attempted / Unsuccessful – An attempt to transfer was made but was unsuccessful.
• Left Voicemail - A voicemail was left for the customer after an unsuccessful attempt to reach them directly.