Call Dispositions in Ring.IO: Quick Reference Guide

What is a Call Disposition?

• A call disposition is the outcome label assigned to each call after it’s completed (e.g., Voicemail, Follow-Up Required, Successful Connection).
• Purpose: Helps track and categorize client interactions and call outcomes for reporting and performance monitoring.

 Why Are Dispositions Important?

• Accuracy in Reporting: Ensures every call is documented with the correct outcome.
• Workflows: Supports team and manager insight into call performance and client interaction.
• Prevents Call Disruption: Without assigning a disposition, you cannot make additional outbound calls.

 How to Use Call Dispositions:

• After Completing a Call:
  • Immediately select the appropriate disposition from the menu that pops up in Ring.IO.
  • Failure to do so will grey out your ability to make another outbound call.
• Handling Inbound Calls:
  • Ring.IO prioritizes inbound calls, meaning they will come through even if a disposition hasn’t been marked on the previous call.
  • Complete the inbound call first, then assign dispositions to both the inbound and previous call.

 Missed Dispositions:

•  If you didn’t assign a disposition to a previous call:
  • Look for the orange triangle with an exclamation point in the upper right corner of Ring.IO.
  • Click on it to bring up any calls that need a disposition.
  • Assign the appropriate disposition for all pending calls before moving forward.

Key Reminders:

• Mark a disposition after every call—whether inbound or outbound.
• Use the orange triangle icon to go back and mark any missed dispositions.
• No disposition = no outbound calls, but inbound calls will always be prioritized.

Next Steps:

• Your manager or director will provide team-specific guidelines on how dispositions apply to your workflow.