Call Dispositions Summary: Campaign Creation

NEW GCC Queue:

• Action Items Needed – There are tasks that need to be completed to move forward.
• No Action Items Needed – No further tasks are required at this point.
• Transfer to Account Resolution – The issue has been transferred to the Account Resolution team for further handling.
• Transfer Attempted / Unsuccessful – An attempt to transfer the issue was made but was not successful.
• Customer Requested Reschedule – The customer has requested to reschedule the service or issue handling.
• Escalated – The issue has been escalated for more advanced resolution.
• Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly.

Campaign Creation - West Coast:

• Resolved – The issue was successfully resolved.
• Issue Pending Further Customer Action – Further action is required from the customer to complete the resolution.
• Escalated – The issue has been escalated to a higher level of support.
• Callback Scheduled – A follow-up call has been scheduled.
• No Response / Contact Attempt – No response from the customer after contact was attempted.
• Customer Requested Reschedule – The customer has asked to reschedule the service or follow-up.
• Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly.

Campaign Creation - East Coast:

• Resolved – The issue was resolved successfully.
• Issue Pending Further Customer Action – Awaiting customer action to proceed with resolution.
• Escalated – The case has been escalated for additional support.
• Callback Scheduled – A callback has been arranged for further follow-up.
• No Response / Contact Attempt – The customer did not respond after an attempt to contact them.
• Customer Requested Reschedule – The customer has requested a reschedule for their case or service.
• Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly.