Call Dispositions Summary: Campaign Support

Campaign Support:

• Resolved – The issue was successfully resolved.
• Issue Pending Further Customer Action – Action from the customer is needed to proceed.
• Escalated – The issue was escalated to a higher level of support.
• Callback Scheduled – A follow-up call was arranged.
• Information Provided – Relevant information was provided to the customer.
• Transfer to Service Specialist – The issue was transferred to a service specialist.
• Transfer to Account Resolution – The issue was transferred to the Account Resolution team.
• Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly.

Customer Care:

• Resolved – The issue has been resolved.
• Issue Pending Further Customer Action – The customer needs to take further action.
• Escalated – The issue was escalated to a higher level.
• Callback Scheduled – A callback has been scheduled.
• Information Provided – Information was shared with the customer to assist in resolution.
• Transfer to Service Specialist – The case was transferred to a service specialist for resolution.
• Transfer to Account Resolution – The case was transferred to the Account Resolution team.
• Transfer Attempted / Unsuccessful – An attempt to transfer the issue was unsuccessful.
• Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly.

Inbound Customer Service:

• Resolved – The issue was successfully resolved.
• Issue Pending Further Customer Action – The customer needs to take action before proceeding.
• Escalated – The issue was escalated to higher-level support.
• Callback Scheduled – A follow-up call was arranged.
• Information Provided – Relevant information was provided to help resolve the issue.
• Transfer to Service Specialist – The issue was transferred to a service specialist for further handling.
• Transfer to Account Resolution – The case was sent to the Account Resolution team.
• Transfer Attempted / Unsuccessful – An attempt to transfer the issue was not successful.
• Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly.