Call Dispositions Summary: Customer Success Leads

Customer Success Leads:

• Resolved – The issue was successfully resolved, and no further action is required.
• Escalated – The issue has been escalated to a higher level for more advanced resolution or support.
• Transfer to Service Specialist – The case was transferred to a service specialist for additional assistance.
• Transfer to Account Resolution – The issue was sent to the Account Resolution team for further handling.
• Transfer Attempted / Unsuccessful – An attempt to transfer the issue was made but was unsuccessful.
• Intro Call Held – The introductory call with the customer was successfully completed.
• Intro Call Not Held – The introductory call with the customer was not completed.
• First Report Call Held – The first report call with the customer was successfully completed.
• First Report Call Not Held – The first report call with the customer was not completed.
• Second Report Call Held – The second report call with the customer was successfully completed.
• Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly.