Call Dispositions Summary: LCSM

Created by Maddie Baldwin, Modified on Tue, 15 Oct at 11:36 AM by Maddie Baldwin

Local Customer Service Managers:

  • Resolved – The issue was successfully resolved.
  • Issue Pending Further Customer Action – Awaiting action from the customer to proceed with the resolution.
  • Escalated – The issue was forwarded to a higher level for further investigation or resolution.
  • Callback Scheduled – A future call has been scheduled for follow-up.
  • Information Provided – Relevant information was provided to the customer to assist in resolving the issue.
  • Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly.

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