Tech Support:
- Resolved – The issue was successfully resolved, and no further action is required.
- Issue Pending Further Customer Action – The resolution is pending a response or action from the customer.
- Escalated – The issue has been escalated to a higher level for more advanced troubleshooting or resolution.
- Callback Scheduled – A follow-up call has been scheduled to revisit or continue working on the issue.
- Information Provided – Relevant information was given to the customer to assist in resolving the issue or clarifying their concerns.
- Transfer to Service Specialist – The issue has been transferred to a service specialist for more detailed support.
- Transfer to Account Resolution – The case has been transferred to the Account Resolution team for additional handling.
- Transfer Attempted / Unsuccessful – An attempt was made to transfer the case, but it was unsuccessful.
- Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article