Call Dispositions Summary: Premier Account Management

Created by Maddie Baldwin, Modified on Tue, 15 Oct at 11:35 AM by Maddie Baldwin

Premier Account Management:

  • Resolved – The issue was successfully addressed, and no further action is needed.
  • Issue Pending Further Customer Action – The resolution is dependent on a response or action from the customer.
  • Escalated – The issue was escalated to a higher level for further handling.
  • Callback Scheduled – A follow-up call has been arranged.
  • No Response / Contact Attempt – There was no response from the customer after an attempted contact.
  • Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly.

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