Call Dispositions Summary: Escalations

Escalation to Service Management:

• Resolved – The issue was successfully resolved, and no further action is required.
• Issue Pending Further Customer Action – Further action or response from the customer is needed to proceed.
• Callback Scheduled – A follow-up call has been arranged to revisit or continue addressing the issue.
• Information Provided – Relevant information was shared with the customer to assist in resolving the matter.
• Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly. 

Escalation to Service Directors

• Resolved – The issue was resolved successfully.
• Issue Pending Further Customer Action – Additional action from the customer is required for resolution.
• Callback Scheduled – A scheduled callback is in place to follow up on the issue.
• Information Provided – The necessary information was given to the customer to aid in resolving the problem.
• Left Voicemail – A voicemail was left for the customer after an unsuccessful attempt to reach them directly.