Townsquare Hosting: GCC Process Flow Guide

Overview

When an agent has a call with a client with Townsquare Hosting, follow the structured process to ensure smooth domain and email setup.

Townsquare Hosting Process Flow

Step 1: Verify Townsquare Hosting Status

✅ Confirm in CAP whether the client has Townsquare Hosting.
✅ Ensure provisioning is complete before proceeding.

Step 2: Determine Client’s Needs

? If the client needs to buy a domain

1. Go to the Townsquare Hosting Portal.
2. Purchase the requested domain.
3. Confirm the domain appears in Domain Mapping.
4. ✅ All set!

? If the client needs to transfer a domain

1. Go to the Townsquare Hosting Portal.
2. Enter the EPP Authorization Code provided by the client.
3. Once the domain transfer is complete, confirm in Domain Mapping.
4. ✅ All set!

? If the client needs email setup

1. Follow the steps for buying or transferring a domain.
2. Submit a ticket to the Tech Team specifying the emails needed.
3. ✅ All set!

Key Takeaways

✔ Always check CAP first to verify hosting status.
✔ Use the Townsquare Hosting Portal to manage domain purchases and transfers.
✔ For domain transfers, enter the EPP Code ASAP to avoid delays.
✔ Submit a tech ticket for email setup once the domain is purchased or transferred.

Next Steps

Ensure that each step is completed before concluding the GCC. If there are any issues, reach out to Net Nation support or escalate to Level 2 Tech Support as needed.

For additional assistance, contact your support team!